Return Policy

We DO NOT accept refund for any change of mind, please only purchase from us only if you are comfortable with our policy.

For incorrect / defective items:

We sincerely apologies if you have received an incorrect or defective item.

Kindly email to sghyperfume@gmail.com within 5 days from shipped date.

Any request made after the time frame will not be accepted.

For incorrect items, please do not remove it's original packaging else we are unable to do an exchange for you.

For defective items, please email together with a snapshot of the defect clearly.

Defective items DO NOT include the following:

-Dented boxes, Scratched marks, Chipped off, Different design

-Slight color difference due to resolution / lighting

-Slight difference in scent

All return and exchange will only be performed via mailing or self collection with an appointment made prior via email and approved by us.

The return fees will be borne by customer.

If the items does not comply with the above conditions, we have the rights to reject the return.

We will not be responsible for any lost mail sent back without tracking number.

For any successful refund, we will deduct off the shipping fee if the shipping is provided by us as well as any merchant fees.

Why "The X Series"?

We developed our X Series Collection with a clear vision to capture the true essence of exclusivity. The idea was born from our desire to give each person a fragrance that feels uniquely their own—something that can't be found anywhere else. We played with the word "Exclusive" because that’s what we wanted this collection to embody fragrances that are truly personal and special, designed just for you.

Every scent in the X Series has been carefully crafted with rare and premium ingredients, making each fragrance feel like a one-of-a-kind experience. And to make it even more meaningful, we’ve included the letter “X” in every fragrance name. This isn’t just a nod to the word "exclusive," but a symbol of the personal connection we hope you’ll feel with your scent—something that’s intimately yours, as unique as your own signature.

With the X Series, you’re not just choosing a perfume, you’re choosing a scent that’s been designed to complement your individuality, a fragrance that feels tailor-made for you.

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